Knowledgebase

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Categories

Billing
What payment methods do you accept?
Can I pay using a debit card?
Can I Pay Via Check?
Can I upgrade from a shared to reseller plan?
Why does the name "sinAsylum" appear on my credit card statement?
What are service fees?
How do I update my billing information?
Incorrect Billing
Domain Name Billing

Additional Services
Backup Restore
What is the difference between add on domains and a reseller account?
SSH Access

DNS
What are the DNS servers for my account?

Email
Why can't I receive email?
How do I setup email accounts on my hosting space?

Presales Questions
Which version of PHP do you use?
Reseller versus Dedicated Server?
Please see the Billing section of this page for payment options.

Dedicated Servers
How do I setup nameserver addresses such as ns1.mydomain.com and ns2.mydomain.com?

Abuse / Security
How can I prevent my site from being hacked?
What is CPU/Memory/MySQL abuse?

Close Account
Canceling Your Account

Please select a question from the categories on the right side of this page.