How to Traceroute from Windows
Sometimes our customers are unable to reach the server their site is hosted
from because of networking issues. For our technicians to best help you
there is a diagnostic tool you can run from your computer which will let our
technicians know where your connection to the server is having problems or
failing. These instructions show you how to run this tool and provide the
results to our Technical Support Department.
Step One - Open Command Line Window
First click on the Start-button from your Windows desktop. This is usually
located in the bottom left-hand corner of the screen. Next click on "Run".
In the "Run" window type in 'cmd' and then left-click on the OK button. If
you are using Windows 95/98 you may need to type 'command' instead and then
press OK.
Step 2 - Running the 'Tracert' Command
The command line windows will now be displayed. Type 'tracert' followed by
the IP address of the server or domain name of your website and then press
the ENTER key on your keyboard. The example below shows the tracert command
for Google.com.
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After you press ENTER the traceroute tool should begin to output the
technical data our Technical Support Department needs.
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Next, Right-Click inside of the command line window using the Right Mouse
button. This will cause a drop-down menu to appear on the screen.
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Left-click on the "Select All" option to select all the text in the command
line window.
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Last, Right-Click on the highlighted text in the window to copy into memory
(the clipboard) so you can paste it into a message to our staff.
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